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Frequently Asked Questions
- How do I reserve?
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For hourly rentals of either the banquet room (main hall) or conference room, please visit our CivicRec website, create an account, select your date and time, and submit your payment to complete your reservation.
For a full-day, exclusive facility use rental (conference room, lobby, and banquet room), please complete the Full Day Rental Request form.
Please call 763-421-2820 or send an email with any questions.
- Can I save a date?
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Only after a completed reservation with payment (or 50% down payment for full day rentals) is a date saved.
- Can I view rental rates?
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Yes. View rates (PDF).
- Where can I find rental insurance to purchase for my event?
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The renter can purchase insurance through GatherGuard, offered through the League of Minnesota Cities Insurance Trust. Help protect yourself and your city when using a municipal-owned facility for special events like weddings, festivals, and reunions. View the Mississippi Crossings referral link to purchase GatherGuard.
- Is the Banquet Room the Main Hall at MCEC?
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Yes. The Banquet Room is the Main Hall at the Mississippi Crossings Event Center. You can reserve it by the hour or for an entire day.
- Can I view floor plans?
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Yes. View Floor Plans.
- What is the capacity?
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The Banquet Room seats up to 120. The Conference Room seats up to 20.
- Can I book by the hour?
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Yes, the banquet room or conference room is available by the hour with a four hour minimum. View the online calendar to book an hourly reservation for an individual space. View Banquet Room Hourly Rates and Conference Room Hourly Rates. The other option is to book the full event center (Banquet Room + Conference Room) for an all day 12 hour event at least 18 months prior to the event date via the contact form.
- Who is a preferred vendor?
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- When are the 2nd half of the fees due?
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For full day rentals, all fees are due 30 days before the event. If your event is under 30 days, the full rental is due.
For hourly rentals, 100% of the fee is due at the time of booking.
- What if I’m late on payment?
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We cannot open the doors for the event without payment in full.
- Are we able to use the Conference Room or is it required to rent the full event center?
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We reserve the right to book the full event center (both the banquet room and the conference room) 6+ months out. If your event is within the next 6 months, we can book the conference room only at an hourly rate. View the rate sheet. If you’re interested in multiple day use of the conference room or a recurring rental, please contact us for options.
- Is it required to rent the space for 12 hours?
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We reserve the right to book the full event center, for all 12 hours, 6+ months out. If your event is within the next 6 months, we can allow bookings of the space hourly with a 4-hour minimum. View the rate sheet.
- How do hourly rentals work?
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If your event is within the next 6 months, we allow the space to be rented hourly with a 4-hour minimum. Hours must include time needed for set-up and clean-up.
- 1 Hour - Set Up
- 2 Hour - Event/Meal/Program
- 1 Hour - Clean Up
If you need more time, we can add at an hourly rate. View the rate sheet.
- Do you have an on site caterer?
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View the preferred caterers and beverage vendors list. You may request to use your own caterer for an additional fee. View the rate sheet for details. All caterers must provide proof of MN license, insurance (if serving alcohol, name the City as additionally insured), and be approved by facility management 30 days before the event.
- Can we provide our own food?
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All food must be prepared in a commercial kitchen or by a licensed food supplier. We make exceptions for culturally specific items or special desserts from bakeries. Main entrees, appetizers and desserts must be provided by a licensed food supplier.
- Is alcohol allowed at the venue?
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Alcohol on City property is allowed in designated event areas and with an additional permit through the city. Alcohol requires an insured catering or bartending service (provide proof of insurance 30 days prior). Additionally, a Park Patrol Officer is required at the event during the entire duration of the rental. View the rate sheet for details.
- Can we provide our own alcohol?
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An additional alcohol permit is required as well as hiring both an insured bartender (provide proof of insurance 30 days prior) and Park Patrol. View the rate sheet for details.
- Can we drop off items the day before?
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This isn’t something we can guarantee, however, as we get closer to the event, we would be able to consider an overnight storage fee. View the rate sheet for details.
- Can we leave items to be picked up the next day?
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This isn’t something we can guarantee, however, as we get closer to the event, we would be able to consider an overnight storage fee. View the rate sheet for details.
- Can we leave our gifts overnight locked up somewhere?
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No, this isn’t something we can handle from a liability standpoint.
- Do I need all event details figured out when I reserve the space?
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No, we can add time as plans finalize. The 30 day mark is when we need to solidify details.
- Can I get in early for set up?
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We can add time to your rental. Reminder the doors remain locked until scheduled. Look for a final invoice 30 days prior, and with payment, we’ll secure the staff to open the doors as early as you need.
- What if the party is really fun and we want to stay later?
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We will stick to the hours outlined in the permit. There are great after-party spots in the area.
- What role does your facility manager play?
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The manager on duty oversees the space, including making sure all the items we promised are in place. We open the doors, set the temperature and ensure the space is clean. We show you the lights, sound system, and projector. We ensure food and beverage is according to plan. If for any reason we have building specific issues, like plumbing or electrical, we’re here to troubleshoot. The event will be run by you or your event coordinator, to include guest check in, registration, presentation, ceremony, celebratory toasts and/or speeches, décor, vendors, etc.
- What is the facility manager in charge of that day?
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The venue, the bathrooms, utilities, as well as inventory of tables, chairs, and furnishings. We will ensure the tables and chairs are set per the selected event venue floor plan.
- Is Security Required?
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Security is not required if alcohol is not present. However, all events serving alcohol will require Park Patrol for the duration of the rental. Park Patrol will be arranged by our staff. View the rate sheet for details.
- Are pets allowed?
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Pets are allowed in designated areas. Unfortunately, they are not permitted inside the building.
- Can we rearrange the furniture?
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We will work with you to plan the space, including tables and chairs. Big items like the couch and lounge seats need to stay in place. Please select your desired floor plan in advance.
- Can we move the furniture around when we get there?
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If it’s a lightweight item like a chair or small table, yes. If it’s a heavier item like a high top or coffee table, no. We ask for floor plans so we can set it up. Any damage caused to the space or furnishings will be billed.
- What happens if I need to cancel?
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All payments made to date are non-refundable. We will work with you to find another date that’s available within 6 months of your original date and your original rental payments will move forward. If you reschedule more than once, please understand there will be an administrative fee.
- What happens if I need to reschedule?
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We will work with you to find another date that’s available within 6 months of your original date and your original rental payments will move forward. If you reschedule more than once, please understand there will be an administrative fee.